![routing](/wp-content/themes/ClimbTechnology/images/routing.gif) |
Robust routing tool redirect questions to other associates who may be more qualified or available to answer a question or respond to an email. |
![performance](/wp-content/themes/ClimbTechnology/images/performance.gif) |
Measure performance and track conversions by individual agents and teams using the dashboard. Allocate commissions based on individual or team sales. |
![templates](/wp-content/themes/ClimbTechnology/images/templates.gif) |
Customizable templates efficiently answer questions, especially for inquiries about product delivery, quality, company policies, return procedures, etc. |
![metrics](/wp-content/themes/ClimbTechnology/images/metrics.gif) |
Advanced metrics and a threaded ticket system provides full visibility to your management to ensure quality and monitor timeliness. |